Terms and Conditions

---

Terms & Conditions

The Clothing Space

1. Acceptance of Terms

By purchasing goods, booking, or commencing a rack rental with The Clothing Space, you acknowledge and agree to these Terms & Conditions.

References to “we”, “our”, or “us” mean The Clothing Space.
References to “you” or “your” mean the customer/rack renter.

2. Business Model

The Clothing Space operates a Rent-A-Rack retail space allowing customers to sell privately owned new and second-hand clothing, shoes, and accessories.

We provide floor space, point-of-sale processing, and in-store management of racks.

You will be given a Rack space to hang your clothing – we have hangers available for use – please take your hangers, bags, baskets etc with you when you are finished setting up your rack. 

All stock top-ups must be handed to staff at the counter for processing. Sellers are not permitted to place items onto racks themselves. We take care of this for you.

All pricing decisions are the responsibility of the seller.
The Clothing Space does not guarantee sales performance or earnings.

Rack capacity varies depending on garment type and size.
We reserve the right to remove excess items that exceed safe or reasonable rack limits.

3. Booking & Cancellation Policy

• A      100% deposit is required to secure all rack bookings.
• Cancellations      must be made minimum 14 days before the rental start date.
• Cancellations      within 14 days and no-shows are non-refundable.
• Date      changes may be accommodated at our discretion.
      Contact: info@theclothingspace.com.au

4. Loss, Theft & Damage

While we take reasonable steps to deter theft (including CCTV surveillance), The Clothing Space:

• Is      not liable for stolen, lost, or damaged items.
• Is      not responsible for loss caused by fire, water damage, burglary,      vandalism, or events beyond our control.
• Does      not compensate for missing items.

You accept these risks when renting a rack.

We are not liable for business interruption caused by events beyond our control including fire, flood, pandemic restrictions, power outages, or natural disasters.

Sellers are responsible for arranging their own insurance for goods placed in-store if desired.

While our team handles racks with care, The Clothing Space is not liable for wear, damage, or loss occurring during normal handling, merchandising, or customer browsing.

5. Sales & Refund Policy

All goods sold in-store and online are community-owned items.

Therefore:

• All      sales are final.
• No      refunds or exchanges for change of mind.
• Customers      must inspect items prior to purchase.

6. In-Store Conduct & Fair Trading Policy

To ensure fairness to all renters, you must not:

• Approach      or pressure customers to buy.
• Tag      items yourself inside the store.
• Promote      your rack directly to shoppers.
• Negotiate      deals with customers.
• Hover      near your rack while people browse.
• Loiter      to influence sales.
• Follow      customers around the store.
• Touch      or move other renters’ items.

(Online promotion of your rack is encouraged.)

Breaches will result in cancellation of rental without refund.

Visual Merchandising

We reserve the right to reorganise racks to maintain store presentation standards and optimise sales flow. Your rack space may be rotated during the rental period to optimise store flow and merchandising performance

Rack placement within the store is determined at our discretion and may change based on store layout, merchandising strategy, or operational needs.

7. Garment Quality Standards

All items must be:

Freshly washed
Free from stains
Free from holes/tears
Have working zips/buttons
Free from excessive wear

We reserve the right to remove unsellable items. These will be held in our storeroom for you to collect when your rental period is complete.

Sellers accept responsibility for ensuring items supplied are safe, clean, and free from hazards.
We are not liable for injury caused by defective garments or accessories.

8. Pricing & Tagging

All items must be priced and tagged. (unless tagging option has been selected & paid for ) Example: “Sun Dance Moon – Size 12 – Brown”

*Your initials + customer number must be on each tag (you can find your customer number in your booking email)

*Untagged items cannot be sold.

Tagging service available – please select this at checkout
(You must provide us with a list of prices to tag the clothes)

We are not responsible for items incorrectly priced, mis-tagged, or missing required seller identification

9. Rack Management

Our team will:

• Organise      and tidy racks daily
• Re-merchandise      items if required

You may top up stock as your items sell, please hand these to the staff at the front counter. They will then be added to your rack.
10. Discounting

Rack-wide discounts can be applied upon request.

Discounts must apply to the entire rack, not individual items.

11. Commission & Payouts

· Sales are paid minus 10% commission – if you have booked a 0% commission rack no commission will be deducted
 

Payout occurs within 7 business days after rental end into your nominated AUSTRALIAN bank account.
 

Payment is processed after garments are collected or advised (if you don’t want your remaining items please reach out to us)
Payments made to Australian bank accounts only.
Any disputes relating to sales totals, payouts, or missing items must be submitted in writing within 7 days of the rental period ending.

· The Clothing Space will investigate all disputes using our Point of Sale (POS) system records, which are deemed the sole and final authority on all sales transactions.

· Physical price tags, swing tags, or tickets are used for identification purposes only and do not constitute proof of sale.

· Payments are calculated exclusively from completed transactions recorded in the POS system. The Clothing Space does not reconcile, audit, or make payments based on missing, removed, or unaccounted-for tickets.

· It is the seller’s responsibility to ensure all items are correctly tagged

· Where discrepancies arise between physical tickets and POS records, POS data will prevail without exception.

· We reserve the right to withhold payouts where Terms are breached, disputes are unresolved, or identification verification is incomplete
12. Unsold Items & Storage

• Unsold      items must be collected within 7 days. If no contact is made they      will be packed up & moved to storage.
• Storage      fee will be charged at $40 for per week 
• Items      left uncollected beyond 30 days will be deemed abandoned.
      The Clothing Space reserves the right to donate, or resell these goods to      recover storage costs. 

13. Donations

You may request unsold items be donated at the end of your term – please reach out to our friendly team to discuss
 

14. Social Media & Marketing

By renting a rack, you grant permission for us to:

• Photograph      items
• Promote      racks on social media
• Use      images for marketing

15. Right to Refuse Items
We prohibit sale of:

Stolen goods
Dirty items
Explicit/offensive items
Prohibited items include but are not limited to:
• Counterfeit goods
• Fast fashion bulk liquidation stock
• Undergarments (unless new with tags)
• Offensive or explicit apparel
• Non-clothing items unless approved
16. Limitation of Liability

To the fullest extent permitted by law, The Clothing Space is not liable for:

• Loss      of income
• Loss      of stock
• Theft      or damage
• Business      interruption

You indemnify and hold harmless The Clothing Space against any claims, damages, or legal actions arising from goods you supply for sale, including authenticity disputes, trademark breaches, or ownership claims.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

18. Taxation & Government Reporting

By renting a rack and supplying goods for sale, you acknowledge that you are responsible for your own tax obligations relating to any income earned through The Clothing Space.

The Clothing Space does not provide tax advice and does not withhold tax on your behalf.

You agree that we may be required to provide transaction records, payout amounts, and customer identification details to the Australian Taxation Office (ATO) or other government authorities where legally requested or required to do so.

Customer data is stored securely and used solely for operational, payment, and compliance purposes.

By entering into a rack rental agreement, you consent to the collection, storage, and lawful disclosure of this information for compliance purposes.

Nothing in these Terms excludes rights available under the Australian Consumer Law where applicable

19. Amendments

We reserve the right to update these Terms & Conditions at any time.

The Clothing Space
Rack Renter Agreement – Signature & Acknowledgement