Terms and Conditions

Terms & Conditions

The Clothing Space

· It will be deemed that you to have accepted these terms upon purchasing goods / rack rental from The Clothing Space.

· Any references in these Terms to “we” “our” or “us” is a reference to The Clothing Space and any references in these Terms to “you” or “your” is a reference to the Customer.

· ​The Clothing Space is a Rent A Rack for your privately owned new & second-hand clothing. We provide a space in our store for people to sell their privately owned clothing.

· Before committing to renting a rack, we encourage you to carefully review our terms and conditions. 

Cancellation Policy: Rack reservation cancellations must be made at least 14 days before the rental start date, except in exceptional circumstances. Cancellations made less than 14 days prior or no-shows are non-refundable and may affect your booking profile. A 100% deposit is required on all rack rental bookings. We can try to accommodate if you want to change the dates you have selected to another date. Please contact us to arrange this info@theclothingspace.com.au

The Clothing Space endeavors to deter theft, we have security cameras in place but it's important to note that we do not assume responsibility for any stolen or damaged items. Any witnessed cases of theft in store will be reported to police. We take no responsibility for the damage of your items in the case of a fire, water damage, burglary, vandalism or any other factor undependable on us.  We maintain a strict policy against selling stolen, fraudulent, dirty, or explicit items. Additionally, please be mindful of our no return or exchange policy and ensure that all items are thoroughly inspected for faults before entry into our store and before purchasing.  

· ​We do our very best to keep your items safe, but in the case an item of yours is not found, we are not responsible and unfortunately can not compensate your lost item. 

· ​All the clothing we sell in store and online is owned by people in the community therefore all sales are final. No refunds or exchanges for change of mind purchases.

​To ensure the best quality, all garments must be freshly washed and checked for faults before being brought in for sale. Faults include, but not limited to, visible wear and tear, holes or tears, damaged zips or buttons and stains. Items not fit for sale or with faults

​The Clothing Space will advise that rental booking customers price their items with a mindset of “What would I pay for this item”. All items on racks must be priced and tagged. Anything that is not tagged will not be able to be sold. When making tags, it is important to write a good description of the item on the price tag (brand, size and colour). For example: "Cream Zimmerman Dress Size 1”. Please add your initials to your tags also.

· Keep in mind that the rack's total capacity is determined by the types of garments you bring. You can easily add extra items at any point during your rental period as your items sell. 

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· Drop off your items: We can tag your items for you for an additional $25. The product sheet must be priced and completed by the customer. ​

· Price tags must be securely attached to all individual items using safety pins or string ties. This step is crucial for efficient scanning and sales transactions. We cannot sell an item without a tag. Should you wish to lower the price of everything on your rack, you can determine a discounted percentage and contact us. We then attach a sign with the discount percentage on your rack.

· ​Only privately owned clothing, shoes & accessories are permitted for sale. Selling stolen goods is strictly prohibited. 

· ​Our team reserves the right to remove any items deemed unsellable from your rack, including those that are damaged or soiled. 

​By agreeing to our rental terms, you allow The Clothing Space to upload and showcase your items on our social media and in-store. 

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Our team at The Clothing Space will organize, tidy, and manage items daily during your rental. 

Kindly collect your unsold items within 7 days of your rental period ending. 

​If arrangements for item pickup are not made within 7 days after your rental period ends we will charge a storage fee of $25 per week – we do not have space to store items for more than 7 days 

You are more than welcome to have the option to request that unsold items be donated to charity after the rental period. – there is an op shop across the road from us that would be happy to accept donations. 

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· While we strive to keep all items on your rack, there may be occasional reorganization of items within the store. We recommend verifying that all items are accounted for before your final collection. 

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· As the rental period concludes, we can help boost sales by marking down your rack by a defined percentage. The amount of percentage is up to the seller; however, it needs to apply to the entire rack, not specific items. To do this please contact info@theclothingspace.com.au

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· Once the rack rental period concludes you will receive the full amount of the items sold, minus a 10% commission, within 7 business days after the conclusion of your rental term. Please note that payments will exclusively be made to valid Australian bank accounts. We also want to emphasize that your payment will be processed only after the collection of your garments.

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· Our team is committed to ensuring your success, so please don't hesitate to reach out to us with any inquiries or concerns throughout your rental period. 

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By renting a rack with The Clothing Space, you indicate your agreement to our terms and conditions.

We are so excited to collaborate with you in your sustainability journey and look forward to working with you.

We reserve the right to change these terms and conditions at anytime